Quality Assurance

Digicomp Research has, and works to maintain, a proven track record and extensive expertise providing comprehensive, reliable products and services to our customers. Our quality objective is to build well-tested, reusable, general purpose components that are used to build highly reliable products that will meet the customer's current and future needs, and to support and upgrade these products to prevent obsolescence.

Our processes support the continued excellence in the delivered product and in customer support. Our Quality Assurance (QA) program monitors our continued compliance with, and improvement of, these processes.

Our engineering services provide qualified personnel, analyses, test and data collection, prototypes, and hardware and software based products. Our company has successfully completed hundreds of projects employing our resources. We have provided key contributions at various stages in the developmental process ranging from early concept development and study phases throughout the full scale development phase.

Our approach to monitor and maximize quality is seen with our production processes, quality assurance checks, customer support policy, response time, action item tracking of issues and activities, schedule monitoring, escalation processes and weekly review meetings. We provide engineering services and hardware and software based products that meet customer requirements for quality, reliability and schedule.

The purpose of our QA Program is to

	support the development of engineering processes, the maintenance of a capable, well trained team, and the adoption of the corporate objective to produce and delivery high quality, reliable products, and
	to ensure compliance with, and improvement in our internal processes, in order to facility the delivery of these products.

The procedures provide the guidelines and controls needed to achieve customer specification requirements. To achieve uniformity, understand changing trends and generate performance improvements, quality assurance meetings are held to review and improve on our ability to delivery reliable, high quality products.

In addition to our focus on our internal processes, we have a strong focus on working with our customers and understanding their current and evolving needs. Our approach to guarantee responsiveness and cooperation with customers is fundamental within our company. We focus on timely communications, promoting networking and teamwork, technical interchange meetings, open issue tracking processes and positive attitudes with willingness to serve. We promote responsiveness and cooperation with the customer by:

	Documenting procedures for handling customer and technical assistance needs.
	Training staff to handle customer calls promptly.
	All customer problems are documented, prioritized, tracked, and escalated as required.
	Empower employees with the authority to act responsibly when handling customer issues.
	Distribute customer satisfaction surveys that allow constructive input through our quality program.

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Quality Assurance

Send mail to Digicomp with questions or comments. Last modified: July 02, 2008

Send mail to Digicomp with questions or comments.
Last modified: July 02, 2008